Terms and Conditions eplay — Complete Platform Usage Guide

Welcome to eplay. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and eplay ("Platform", "us"). By accessing, browsing, registering, or using any part of the eplay platform at eplay.fun, you hereby acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms.

These Terms should be read in conjunction with Privacy Policy and Responsible Gaming Policy of ours, all of which form the entire agreement between you and eplay.

To register and use the eplay platform, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration.
• Not a citizen or resident of any jurisdiction that prohibits participation in online gaming.
• Having full legal capacity to enter into a binding agreement.
• Have never had an account banned or suspended by eplay previously.
• Acting in your own personal capacity and not on behalf of any third party.

Eplay reserves the right to request identity verification documents (KYC) at any time to confirm your eligibility. Failure to provide the required documents within the specified timeframe may result in temporary suspension or account closure. The KYC process includes, but is not limited to, identity card verification, proof of address, and payment method information.

Each individual is only permitted to hold one (1) active account on eplay. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts without compensation.

You are fully responsible for:

• Keeping your password and account login details confidential.
• Being responsible for all activities occurring through your account — whether with your knowledge or not.
• Notifying eplay immediately if you suspect unauthorized access to your account.
• Keeping your profile information accurate and up to date.

Eplay shall not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

Eplay supports a wide range of popular deposit and withdrawal methods in Malaysia. All financial transactions are processed through a secure and transparent integrated payment system.

Deposit:

• Minimum and maximum deposit limits are set for each payment method and can be viewed in the deposit section of your account.
• Deposits are typically credited to your account within minutes after payment confirmation is received.
• Eplay reserves the right to decline or delay any deposit that raises suspicion of money laundering or fraud.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.

Withdrawal:

• Withdrawal requests will be processed within the stipulated timeframe, subject to completed KYC verification.
• Eplay reserves the right to request additional documents before approving any withdrawal to ensure account security.
• Withdrawals may only be made to the same payment method used for the original deposit, subject to anti-money laundering policies.
• Minimum and maximum withdrawal limits vary by payment method.
• Any processing fees associated with a withdrawal will be clearly stated before you confirm the transaction.

Eplay offers a variety of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

• The Welcome Bonus is available exclusively to new members who have just registered and made their first deposit.
• Each bonus carries a wagering requirement that must be fulfilled before any bonus-related wins can be withdrawn.
• The wagering requirements and validity period of each bonus will be clearly stated on the Promotions.
• Eplay reserves the right to modify, suspend, or withdraw any promotion without prior notice in the event of abuse or exceptional circumstances.
• Only one bonus may be active at a time unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts and hold no cash value until wagering requirements are fully met.

All games available on the eplay platform — including slots, live casino, fish shooting, sports, and others — are subject to their respective game-specific rules, which can be found within the relevant game interface.

• The outcome of all games is determined by an independently certified Random Number Generator (RNG) system and cannot be manipulated by any party.
• Eplay is not responsible for any technical disruptions occurring outside of our control during a gaming session.
• In the event of an internet connection disruption during gameplay, eplay will use server records to determine the game outcome.
• Minimum and maximum bet values for each game are set by the game provider and displayed within the game interface.
• Wins obtained through exploitation of software bugs or system vulnerabilities will not be paid out and the associated account may be closed.

Eplay works closely with reputable game providers at all times to ensure all games function correctly and fairly.

Eplay members are strictly prohibited from engaging in any of the following activities. Violation of any of these provisions may result in immediate account suspension or closure:

• Registering more than one account using the same or different identities.
• Using automated software, bots, scripts, or any tools designed to gain an unfair advantage.
• Colluding with other members to manipulate game outcomes or exploit bonuses (bonus abuse).
• Using illegally obtained funds to make deposits (money laundering).
• Providing false personal information or impersonating another individual.
• Engaging in any form of fraud, including unauthorized use of credit/debit cards.
• Attempting to access another member's account without authorisation.
• Misusing the customer support system or threatening eplay staff.

To the extent permitted by applicable law, eplay shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control (force majeure).
• Loss or damage to data not directly caused by eplay's negligence.
• Any indirect, consequential, or punitive losses even if eplay has been informed of the possibility of such losses.

Eplay's maximum total liability to you under any circumstances is limited to your net deposit amount in the 30 days preceding the claim.

You may close your eplay account at any time by contacting our customer support team. Prior to closure, please ensure all withdrawals have been processed and no transactions are still pending.

Eplay reserves the right to close or suspend your account without prior notice under the following circumstances:

• Violation of any provision of these Terms.
• Suspected involvement in fraud, money laundering, or illegal activities.
• Failure to complete the KYC process within the stipulated timeframe.
• Instructions from regulatory authorities or law enforcement agencies.
• Confirmed ownership of multiple accounts.

If your account is closed due to a breach of these Terms, eplay reserves the right to forfeit any bonus balance that has not yet met the wagering requirements. Valid cash balances will be returned upon completion of the investigation, subject to compliance review outcomes.

Eplay reserves the right to update or amend these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on this website.

• The date of the last update will always be shown at the top of this page.
• It is your responsibility to review these Terms from time to time to ensure you are always aware of the latest changes.
• Your continued use of the eplay platform after any amendments are published constitutes your acceptance of the revised Terms.
• For material amendments that significantly affect your rights, eplay will endeavour to notify members via their registered email.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of online gaming platforms. Any dispute arising from or in connection with these Terms shall first be resolved through mutual negotiation.

If a resolution cannot be reached through negotiation within 30 days, both parties agree to refer the dispute to binding arbitration in accordance with the procedures set by the relevant arbitration body.

• The arbitration decision is final and binding on both parties.
• No class action legal proceedings are permitted against eplay.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the eplay team is ready to assist you.

• Support Email: [email protected]
• Customer Support: Available 24 hours a day, 7 days a week through our platform.
• Response Time: We aim to respond to all enquiries within 24 hours.

For issues related to responsible gaming, please visit our Responsible Gaming for more information and available support resources.